While overseas, I urgently needed a CCTV inspection to determine the upstream catchment of a stormwater drain passing through my site — a drain with no registered easement. Jay was referred to me by someone in the building industry, and I expected a lengthy process before any action. Instead, Jay understood the urgency, gave me a reasonable verbal quote, and was on-site the very next day.
Access issues limited the initial inspection, but Jay’s team didn’t stop there. They returned a second time, patiently waited for a neighbor to grant access, and ultimately came out a third time to complete the job. Despite the extra effort, they honored the original quote and never took advantage of my overseas status or the urgency of the situation.
Jay and his team demonstrated exceptional professionalism, integrity, and commitment to helping clients make informed decisions. I would not hesitate to recommend them to anyone needing reliable CCTV drainage services.